Refund policy

We want you to be happy with your purchase. If something isn't right, here's how it works.

 

Return window

You have 30 days from delivery to request a return.

 

Condition

Items must be unused, in their original packaging and in resalable condition. Please include your order number.

 

How to start a return

Email support@nomad-gadgets.com with your order number and reason. We'll reply with return instructions and the return address.

 

Return shipping

Customers are responsible for return postage unless the item arrived faulty, damaged or incorrect - in which case we cover the cost and sort it out fast.

 

Refunds

Once your return is received and inspected, we'll process your refund to the original payment method within 5-10 business days. You'll get an email when it's done.

 

Faulty, damaged or wrong items

Contact us within 48 hours of delivery with a photo. We'll arrange a free replacement or full refund - no need to return the item in most cases.

 

Non-returnable items

For hygiene and safety reasons, we can't accept returns on used earphones or earbuds, or items without their original packaging.

 

EU/UK right to cancel

Customers in the EU and UK have the statutory right to cancel within 14 days of receiving the goods, for any reason. This right sits alongside our more generous 30-day policy above.